From:
39 Watten View
+65 9170 8938
Email: wayne@herberts.org
Re: Nokia N80 Phone and Computer Software
Dear Singtel Customer Representatives:
I want to return my Nokia N80 phone. I have both the warranty card and the original purchase receipt. This phone was purchased on 10 June 2006 at the Hello Comcentre.
The telephone is OK.
The software used to communicate with my computer is completely
unworkable and I have not been able to get the problem fixed in spite of
numerous emails, phone calls, and a visit to the
Since the time I purchased the phone I have had difficulties with PC Suite, the communications program used to link the phone and computer. Sometimes my phone would connect, sometimes it would not. Each time it did not, the program informed me that I needed to re-install it.
I did re-install, sometimes several times, and sometimes it would work, and sometimes it would not. As each new version of the PC Suite came out I downloaded it and installed it in the hopes that my problems would cease. They did not.
The latest release of the PC Suite software (Version 6.82, rel 22) became available and I downloaded and installed it. My phone would not work. So, as usual I uninstalled it and re-installed it. Only this time, the software would not re-install. Instead I got numerous error messages.
Error Message (same for
all files) "PC Suite Install
Failure Error 1904 CommonSelectDevice.dll failed to register HRESULT -2147024770" The other files which
failed to register are: ConnectionManager-BTPlg.dll ConnectionManager-SerialPlg.dll PCSupportSetup.dll PhoneBrowser.dll SearchEngine.dll
After numerous attempts at making this work I contacted Nokia support by phone. They told me that that I needed to run a Nokia software called Nokia PC Suite Cleaner 3.5. They said this would fix the problems I was having.
The cleaner made absolutely no difference. I still got the problems so I emailed tech support, again explaining my problem. I got back a non answer the first time, saying that my “registry was corrupt” and therefore I need to re-download the PC Suite product. I did so, I ran the cleaner as instructed and I re-stalled the new downloaded PC Suite software. I got exactly the same error messages again.
I emailed back that their fix did not work and that I wanted
something done. I received a phone call
from a Nokia technician indicating that I should take my phone and PC into the
Nokia service center at
I took the PC and phone to the service center and the technician did exactly the same thing I did: Run the cleaner and then try to install the software. It did not work and in spite of repeated attempts over the course of an hour he could not get the software installed or my phone to communicate.
His final analysis: I need to backup my computer, completely re-install the operating system, then reload all my programs and data files. His only other offering was that I could wait for the next release of PC Suite and maybe that would fix the problem.
I am just not going to do this. I have already spent countless hours (as well as money on registry cleaning software) to try to get PC Suite to work. Now I am expected to waste even more hours (the better part of a day) and be without my very necessary PC in order to install this software.
I do not want to do this because:
a) The Nokia PC Suite software installed once without problems (although my phone still would not work), and the fact that the PC Suite software now will not install suggests it is a Nokia problem.
b) I have installed numerous other pieces of software with no problems at all, again leading to the conclusion that it is not my computer but rather the Nokia software.
I just am not going to waste more time fooling with this Nokia software, nor am I going to waste more time completely reformatting a computer that is working fine.
Thus, I want to return the phone. What is the process I need to undertake to do so? I will buy another phone (definitely a different brand) but this Nokia N80 has become worthless to me because the PC connectivity features were a large reason that I bought it.
Please advise me of the next steps.
Many thanks.
9170 8938